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The reader wanted more general information about grievances and what a grievance should include.
Simply put, grievance procedures are processes by which you can question or appeal a decision by someone who supervises or evaluates you, and in which that person’s decision affects your job security.
Usually, the superior’s decision is in the form of a performance appraisal, a written disciplinary action against you or a termination of your employment.
As you may know, there are many types of grievance procedures in the workplace. They may be informal, meaning a statement in the employee handbook encourages that any disagreement be resolved among the parties involved. Often, a hierarchy of individuals in administration are listed and the employee can go up this line to attempt to resolve the issue.